Resume

Work
Experience

2022-Present

Innovatively developed and manage Fandom Stars, a notable creator recognition program, fostering engagement and feedback from the top 1% of Fandom’s community.
Expertly manage community and product marketing communications, effectively addressing user queries and increasing retention.
Collaborate with diverse organizations and stakeholders, bolstering DEIB and entertainment initiatives, leading to increased user adoption and brand awareness.
Facilitate cross-functional communications with product, marketing, and engineering teams.

2021-2022

Collaborated with the customer success team to devise bespoke marketing strategies, enhancing client experience and community operations.
Supervised technical support and product marketing communications, successfully resolving user issues.
Launched and managed the Inclusivv Fellowship, amplifying community outreach through strategic programming and partnerships.
Administered facilitator program, event production and training for a dedicated cohort supporting client-sponsored conversations.

2019-2021

Worked closely with the team to tailor marketing strategies, driving ticket sales and boosting community engagement by 30%.
Successfully increased online user base by 40% through the design and launch of a new website in Hubspot CRM.
Led the creation of innovative and engaging social media content, amplifying database, shares, likes, and visits through organic and paid campaigns.

2009-2015

Sociology, Concentration: Cultural Diversity Studies

2021-Present

Community Manager MBA

Design: Proficient in Adobe Creative Suite, Canva, and CSS/HTML
Data Analytics: Skilled in Google Analytics, Excel
Project Management: Experienced with Monday, JIRA, Trello, Asana
Social Media Management: Adept at handling Twitter, Linkedin, Instagram, Facebook
Email Marketing: Proficient with Mailchimp, Constant Contact
Database/CRM: Expert in Hubspot, Salesforce, Wordpress, Squarespace, Google Drive